About Us
Our Misson
At Assured Auditing, we are committed to setting the standard for compliance auditing, elevating the quality of the human and community service industry through a collaborative and comprehensive approach.
We strive to support the sector in its growth and development, helping ensure organisations enhance their services for society’s most vulnerable individuals.
Our commitment to excellence is guided by our core values:
Excellence
We uphold the highest standards by investing in our auditors and enforcing rigorous hiring practices, ensuring consistently exceptional service.
Collaboration
Our clients are our priority. We work closely with them to simplify processes, offer proactive support, and provide round-the-clock assistance when needed.
Integrity
We lead with honesty, transparency, and respect, setting industry benchmarks and fostering trust and fairness in every interaction.
Excellence
We uphold the highest standards by investing in our auditors and enforcing rigorous hiring practices, ensuring consistently exceptional service.
Collaboration
Our clients are our priority. We work closely with them to simplify processes, offer proactive support, and provide round-the-clock assistance when needed.
Integrity
We lead with honesty, transparency, and respect, setting industry benchmarks and fostering trust and fairness in every interaction.
With Assured Auditing, you can expect expert guidance, unwavering support, and a commitment to excellence in every audit.
Meet the Team
Admin Team
Emma Healey
EMMA HEALEY
Director / General Manager
LLB(Hons) News
After qualifying in Law in the 1990s, Emma transitioned into Healthcare Management. Having managed numerous GP surgeries, managed clinical services with GP Commissioning groups, and provided contract consultancy services to the Department of Health and NHS University, she joined Community Audits Australia in 2020. Emma purchased the company in 2022 and rebranded it as Assured Auditing in 2023.. Emma has successfully completed the NDIS Auditors course and enjoys the complexities and challenges of her role on a daily basis, with her greatest passion being to help Providers through their audit journey.
Bernard McNair
BERNARD MCNAIR RN
Clinical Quality Manager | Accredited Auditor
GradDipNursMgmt, FACMHN
After qualifying as a Registered Nurse, Bernard built a career spanning over 30 years across nursing, disability services, and community health governance. He has held senior leadership roles including Director of Nursing, Executive Director, and Clinical Advisor, with a focus on aged care, mental health, and disability services. Bernard joined Assured Auditing as a highly experienced auditor and clinical quality advisor, bringing deep knowledge of healthcare regulations, accreditation processes, and governance structures. With extensive board and advisory experience, including with Lifeline Australia, the National Mental Health Council, and beyondblue, he is committed to supporting Providers in achieving compliance and best practice service delivery through his thorough and insightful audits.
Hayley Clark
Hayley Clark
HAYLEY CLARK
Executive Assistant
After 12 years working in Real Estate as a Property Manager, Hayley took a two-year maternity break. During this time, she realised she wanted to take her career in a new direction—one that would allow her to make a more positive impact on people’s lives. This led her to pursue a Bachelor of Health Science while living in remote NT.
Not long after, Hayley joined Assured Auditing as Executive Assistant to Emma Healey. Bringing with her strong time management, a background in trust accounting as a Senior Property Manager, and an eagerness to learn, she quickly became a valued part of the team.
Nearly three years on, Hayley is close to completing her Health Science degree, has undertaken the NDIS Auditors course, and is preparing to begin a Graduate Diploma in Psychology in 2026.
Outside of work, Hayley enjoys travelling with her family, reading (a lot), cooking, and spending time with friends.
Evelyn Church
EVELYN CHURCH
Operations Manager
Ev Church is the Operations Manager at Assured Auditing, where she is responsible for ensuring day-to-day operations run smoothly and efficiently.
Originally from the UK, Ev has worked with not-for-profit and government-funded organisations, supporting them in achieving their objectives and delivering evidence-based outcomes. Since relocating to Australia, she has worked with both the Australian and New South Wales Electoral Commissions, playing a key role in facilitating the recruitment and training of temporary election staff across NSW during both small and large-scale election events.
Ev holds certificates in Project Management and Leadership, and brings a calm, organised and solutions-focused approach to her work. She is known for her ability to manage competing priorities with professionalism, and a sense of humour when it is needed most.
I look forward to continuing my contribution to Assured Auditing’s long-term success through quality, integrity, and client-focused service.
Dominic Ashley
Dominic Ashley
DOMINIC ASHLEY
Operations Officer
With a background in Business and Design and further studies in Information Technology specialising in software development, Dominic combines creativity with structure and logic to develop efficient systems and processes. Since joining Assured Auditing in 2023, he has overseen business operations, development, and systems enhancement. Passionate about continuous improvement, Dominic focuses on practical solutions that strengthen internal operations and deliver better outcomes for our clients. His commitment to clarity and transparency ensures that both our clients and our team members have access to the right information at the right time, making the audit process as seamless and effective as possible.
Lizie Ashley
LIZIE ASHLEY
Lizie is a people-focused professional with a background in medical recruitment followed by care coordination within the NDIS sector. Passionate about supporting others, Lizie has built her career centred around practical, people-first solutions. She began in recruitment, where she gained solid experience in talent acquisition and understanding workforce needs – making sure the right people landed in the right roles, with a smooth onboarding process to match. Moving into the NDIS space gave her the chance to use those same skills in a more hands-on and meaningful way, working directly with participants to help them access the support they need. Today, Lizie draws on her combined experience in both sectors to ensure your audit process is efficient and as stress-free as possible.
Su Holland
SU HOLLAND
Su joined Assured Auditing in 2025 as an Audit Coordinator, bringing a strong background in both education and healthcare. With a Bachelor of Education (Hons) and over 24 years’ experience in Early Years, Safeguarding, and Special Educational Needs (SEN), she has developed a deep understanding of support services and compliance. Her career later expanded into healthcare, where she worked as a Compliance Coordinator, Recruitment Consultant, and Trainer, developing and delivering programs to strengthen skills and standards in health and social care. Su is valued for her professionalism, determination, and her warm, approachable nature, ensuring Providers feel supported throughout their audit journey
Audit Team
Anthony Jaeger
ANTHONY JAEGER
Accredited Auditor
BSc(Psych), MCommMgt
Antony is a highly experienced auditor and disability services specialist with a strong background in leadership, governance, and service quality improvement. Holding a Bachelor of Science (Psychology) and a Master’s in Community Management, Antony has played a key role in NDIS transition, operational leadership, and compliance frameworks across government and social welfare sectors. With over two decades of experience in disability services, mental health, and community engagement, Antony has been involved in groundbreaking projects that have shaped industry best practices. As an auditor and compliance specialist, he ensures service providers meet and exceed regulatory standards, while embedding person-centred approaches. His deep understanding of stakeholder collaboration, policy development, and risk management makes him an invaluable asset in the auditing and compliance sector.
Aurora Lukass
AURORA LUKASS
Accredited Auditor
DipCS, CertIVTAE, CertIVDis, CertIVMH
With extensive experience in quality management, training, and risk assessment, Aurora is a highly skilled auditor specialising in NDIS compliance. Her background includes leadership roles in care organisations, internal and external auditing, and policy development. Aurora’s ability to manage complex client portfolios, conduct rigorous audits, and develop continuous improvement strategies ensures a meticulous and client-focused auditing approach. Her experience in direct support work, training, and assessment further enhances her ability to evaluate service providers with precision and insight.
Bernard Schoof
BERNARD SCHOOF
Accredited Auditor
BEd, DipBus(Compliance)
Bernard is a highly skilled quality and compliance specialist with extensive experience in governance, risk management, and regulatory auditing across the NDIS and aged care sectors. Holding a Diploma in Business Compliance, Bernard has played a key role in ensuring service providers meet industry standards and legislative requirements. As a Quality & Compliance Officer, his expertise in policy development, internal auditing, incident reporting, and continuous improvement ensures that service providers uphold best practices in compliance and service delivery. With a strong analytical mindset, attention to detail, and leadership in quality assurance, Bernard is committed to fostering operational excellence and regulatory adherence within the disability and aged care sectors.
Christine Pollock
CHRISTINE-POLLOCK
Accredited Auditor
MHL, DipN, ACC, NNC
Christine is a highly skilled Registered Nurse, healthcare leader and compliance auditor with over 30 years of experience in clinical governance, hospital management, and quality assurance. Holding a Master’s in Healthcare Leadership and a Diploma in Nursing, Christine has served in senior executive roles, including Director of Clinical Services, Nursing Unit Manager, and Assistant Director of Nursing across public and private healthcare sectors. Christine is able to apply her strong background in clinical risk management, operational leadership, and service quality improvement to ensure providers meet and exceed compliance standards. Her expertise in accreditation processes, strategic planning, and staff training allows her to drive best practices and continuous improvement within healthcare and disability services. With a proven track record in clinical oversight, patient safety, and workforce management, Christine is committed to enhancing service delivery and regulatory adherence in the healthcare and disability sectors.
Daria Hashemizadeh
DARIA-HASHEMIZADEH
Accredited Auditor
MOCoach, GradDipIRHRM, BSc(Psych), CertIVTAE, CertIVDis
Daria is a highly experienced auditor, compliance specialist, and organisational coach with over 15 years of experience in disability services, training, and quality assurance. Holding a Master’s in Organisational Coaching, a Graduate Diploma in Industrial Relations and Human Resource Management, and a Bachelor of Psychology, Daria brings a strategic and person-centred approach to compliance and service development. Daria has worked extensively in business development, stakeholder engagement, and governance, ensuring service providers meet regulatory standards and industry best practices. Her expertise in training, process improvement, and policy development, combined with her deep knowledge of disability services and human resource management, makes her a trusted advisor in the auditing and compliance sector.
Debbie Fairburn
DEBBIE FAIRBURN RN
Accredited Auditor
BHSc (Nursing), BTrgDev, DipN, Cert IV TAE, Cert IV AWT
Debbie is a highly experienced auditor, registered nurse, and educator with over 30 years in healthcare, aged care, disability services, and quality compliance. Holding a Bachelor of Health Science in Nursing and a Bachelor of Training & Development, Debbie has played a key role in clinical governance, workforce training, and regulatory auditing. Debbie has been involved in national pilot programs for NDIS Practice Standards and quality frameworks. Her expertise in clinical risk management, workforce capability assessment, and accreditation processes ensures that service providers maintain the highest standards of care and compliance. With extensive experience in training and education, Debbie has developed and delivered competency-based learning programs for aged care, disability, and palliative care professionals. Her strong leadership in healthcare quality and risk assessment makes her a trusted expert in auditing and compliance.
Dennis Pfitzner
DENNIS PFITZNER
Accredited Auditor
MCommMgmt (WAK)
Dennis is a highly experienced quality auditor, business strategist, and compliance consultant with over 20 years of experience in organisational development, governance, and risk management. Holding a Master of Communication Management and a background in Biological Sciences, Dennis has led quality assurance initiatives, operational assessments, and strategic improvements across healthcare, retail, and government sectors. Dennis applies his expertise in business process improvement, performance management, and stakeholder engagement to ensure service providers meet and exceed industry standards. His strong background in change management, data analysis, and policy development allows him to conduct thorough and insightful audits that drive continuous improvement. With extensive experience in workforce capability, human resources projects, and compliance monitoring, Dennis is a trusted professional in quality assurance and regulatory compliance.
Evelyn Clinton
EVELYN CLINTON
Accredited Auditor
MHM, DipWHS, DipBus, DipBM, DipMktg, Cert IV TAE, Cert IV Dis, Cert III Ind Sup
Evelyn Clinton is a highly skilled auditor, compliance specialist and business leader with extensive experience in health services, community care, and workplace safety. Holding a Master’s in Health Services Management and multiple diplomas in business, marketing, leadership, and work health & safety, Evelyn has worked across aged care, disability services, workplace health, and corporate governance. She has experience conducting compliance audits, risk assessments, and operational reviews to ensure service providers meet regulatory and industry standards. Evelyn’s deep understanding of workplace safety, community service management, and quality assurance enables her to provide insightful and actionable recommendations that drive organisational improvement. Her broad expertise in governance, human resources, training, and policy development, combined with her strong leadership in auditing and compliance, makes her a valuable asset in ensuring service excellence and regulatory adherence.
Fiona Montgomery
FIONA MONTGOMERY
Accredited Auditor
RN, PGCert ECPFCH, Cert Adult Teaching
Fiona is a highly experienced healthcare professional and Registered Nurse with extensive expertise in clinical governance, quality management, and compliance auditing. Fiona has been instrumental in service redesign, leadership, and compliance management across aged care, disability, mental health, and rehabilitation sectors. Fiona has conducted audits across aged care, disability, mental health, and community health services, ensuring providers uphold the highest standards of care and compliance. Fiona’s diverse career includes senior management roles, policy development, financial and HR oversight, and project management across Australia and New Zealand. Her meticulous approach and dedication to quality improvement make her an invaluable asset to service providers seeking excellence in governance and care delivery.
Dr. Giselle Torres-Pabón
DR. GISELLE TORRES-PABÓN
Accredited Auditor
Auditor | Public Health & Compliance Systems
She holds a Ph.D. in Sociology from the Pontifical Catholic University of Chile and a Master’s in Global Public Health from Griffith University, Australia. Before entering the auditing field, Giselle worked with the University of Queensland and UniQuest on research projects exploring how compliance and quality systems can improve outcomes for people in care. She combines academic expertise with practical sector experience and a growing focus on technology-enabled compliance. She has also held teaching and research roles across Latin America and Australia, specialising in health systems, social care, and compliance. Fluent in English, Spanish, and French, Giselle is passionate about improving quality and safety outcomes across the care sector and continues to contribute to projects that connect research, regulation, and technology. At Assured Auditing, Giselle conducts quality and compliance audits, assessing organisational systems against the NDIS Practice Standards and other regulatory frameworks.
Helena Bernard
HELENA BERNARD
Accredited Auditor
BSocSc (HRD)
Helena is a highly experienced auditor with a strong background in social sciences and human resource development. Holding a Bachelor of Social Science (Human Resource Development), she brings extensive expertise in compliance, workforce planning, and organisational development. Helena has worked across various sectors, ensuring that service providers align with industry standards and best practices. Her ability to assess governance structures, risk management frameworks, and quality assurance systems enables her to conduct thorough audits that support continuous improvement. With a focus on effective service delivery and regulatory compliance, Helena plays a vital role in helping organisations maintain operational excellence.
Jenny Flynn
JENNY FLYNN
Accredited Auditor
BSocSc (HRD), Cert IV TAE
Jenny is an experienced auditor with a strong background in the human services sector, including disability services, community health, child safety, and workforce development. Holding a Bachelor of Social Science (Human Resource Development) and a Certificate IV in Training and Assessment, Jenny has held executive and senior management roles in government and non-government organisations, particularly in rural and remote communities. Her expertise in quality systems, community capacity building, and governance allows her to conduct thorough and insightful audits, helping organisations enhance service delivery and operational excellence. Her passion for inclusive service models, strategic leadership, and continuous improvement makes her a highly valuable auditor dedicated to supporting providers in achieving best practices.
Jessica Jackson
JESSICA JACKSON
Accredited Auditor
BA (Psych), GradDip HRM
Jessica is a highly skilled auditor with over 12 years of experience in healthcare, aged care, and disability services across both the non-profit and private sectors. Holding a Bachelor of Arts (Psychology) and a Graduate Diploma in Human Resource Management, Jessica has held senior executive and management roles focusing on quality, compliance, risk, and service delivery efficiency. Her expertise in quality assurance, business strategy, and operational leadership ensures that providers achieve and maintain compliance while delivering high-quality care. Jessica’s strong analytical skills and strategic approach make her a valuable asset in driving service excellence and continuous improvement.
Jim Holland
JIM HOLLAND
Accredited Auditor
BA (SocSc), DipMechEng, Cert IV TAE
Jim is a highly experienced auditor with a diverse career spanning mechanical engineering, civil construction, juvenile justice, child protection, disability services, and community services. Holding a Bachelor of Social Science and a Diploma in Mechanical Engineering, Jim has held senior management roles across government, NGOs, and private sectors. Jim is recognised as a Specialist for Behaviour Support Audits. He also serves as a Community Visitor for Mental Health and Disability Services, ensuring compliance with human rights frameworks and legislative standards. Jim’s expertise in quality auditing, governance, risk management, and compliance allows him to provide thorough, insightful, and strategic audits that help organisations enhance service delivery and maintain regulatory compliance. His extensive background in policy development, industrial relations, and service reform makes him an invaluable resource in the auditing sector.
Judy Wong
JUUDY WONG
Accredited Auditor
Compliance, Quality and Education Advisor
My professional background is nursing. Over the years of my career, I have worked in various roles in the clinical advisory, quality management, training and education, operational management and business development.
Before my family relocated to Australia in 2003, I worked as Senior Regional Clinical Manager for multi-national pharmaceutical companies, namely Baxter Healthcare and Fresenius Medical Care, in their Asia Pacific regional offices in Hong Kong, providing quality management and education support to their extensive network of dialysis facilities in the Asia Pacific region.
My working experience since I am in Australia is predominantly in aged care, disability services, home and community care as well as in the tertiary education sector.
In December 2013, I was offered a Country Manager employment position by RDNS Victoria, to explore aged care business opportunities in the China/Hong Kong market. Prior to my overseas posting, I have held the following positions in the Australian aged care industry.
- National Quality and Education Manager with Australian Unity’s Aged Care Division
- Operations Manager of Heritage Care Group, Victoria/South Australia 2012- 2013
- Quality Assessor for the (then) Australia Aged Care Quality Agency from 2008 – 2018
- Lecturing in nursing education institutes in South Australia (UniSA and Flinders University) on a casual basis.
Since my return to Adelaide in early 2017, my work includes the following projects and assignments.
- Vocational teaching for RTOs and facilitating Undergraduate Nursing Courses for the University of South Australia
- Reviewing Care Worker training materials and writing Care Worker competency assessments
- Chairing a Clinical Governance Committee for an interstate aged care organisation
- Undertaking consulting projects for disability service providers of varied scale and support provision
- Nurse Advisor for an aged care industry peak body (LASA)
- Committee member of the Jiangsu Provincial Senior Care Standards Committee in China
I started undertaking NDIS auditing at the end of 2019 and so far have undertaken a total of approx. 700 audits for a few certification bodies.
I also worked as a technical reviewer for one of the certification bodies I audit with. The work experience and the learning from working with different certification bodies over the years have enriched my knowledge in undertaking NDIS audits of the various modules.
Some of my professional credentials include AHPRA Registered Nurse, a Master’s Degree in Nursing (UniSA), a Master’s Degree in Gerontology (Charles Sturt University), Cert IV TAE 40116.
Language skills wise, I am proficient in English, Mandarin and Cantonese.
Julie Dorans
JULIE DORANS
Accredited Auditor
BEd, GradDip SpecEd, Cert IV TAE
Julie is a highly experienced auditor with a strong background in education, disability services, and community care. Holding a Bachelor of Education, a Graduate Diploma in Special Education she brings extensive expertise to quality management system audits. Julie has over 25 years of experience in disability case management, policy development, and service coordination. She has worked extensively in early intervention, family support, and complex case management, ensuring high-quality service delivery for children, families, and individuals with disabilities. Julie has a special interest in Early Childhood NDIS audits and applies her deep sector knowledge to ensure compliance, best practice implementation, and person-centred service delivery. Her expertise in coaching, mentoring, and systemic quality improvement makes her a valuable asset in supporting providers to achieve excellence.
Kelli Mason
KELLI MASON
Accredited Auditor
DipBus (HR), Cert IV HRM, Cert IV TAE
Kelli is a highly skilled auditor and compliance specialist with a strong background in NDIS compliance, HR management, and business operations. With over a decade of experience in human resources, payroll, and business leadership, Kelli has successfully managed large teams and complex compliance processes across various industries, including community services, manufacturing, and distribution. As a business owner and NDIS compliance manager, Kelli has been directly responsible for audit management, regulatory adherence, and quality assurance. Her extensive knowledge of HR policies, risk management, and process improvement allows her to conduct thorough and insightful audits that support service providers in achieving compliance and operational efficiency.
Kolade Giwa
KOLADE GIWA
MBBS, MSc PH, Dip Mgt & Ldrshp, Dip MH
Kolade is a highly skilled auditor, public health specialist, and medical professional with over 18 years of experience in healthcare governance, risk management, and compliance auditing. Holding a Bachelor of Medicine, Bachelor of Surgery and a Master’s in Public Health, Kolade has worked extensively in clinical settings, regulatory compliance, and policy development. Kolade specialises in operational risk management and enterprise governance, ensuring that service providers adhere to the highest quality and compliance standards. His expertise in incident management, client safety, and regulatory frameworks enables him to conduct thorough and insightful audits that drive service excellence.
Dr. Lindsay Cole
DR LINDSAY COLE
Accredited Auditor
PhD, MAppBehAn, BHSc (Hons), GradDip PsychSci, BSocSc (Human Services)
Dr. Lindsay Cole is a highly experienced auditor and compliance specialist with extensive expertise in governance, policy development, and quality management. Holding a PhD in Psychology and extensive experience in aged care, disability, and mental health services, Lindsay has played a key role in strategic planning, regulatory compliance, and service evaluation. As an Executive Director of Clinical Operations, Lindsay has led major accreditation and governance projects, ensuring service providers achieve and maintain the highest quality standards. Her deep understanding of risk assessment, policy development, and continuous improvement allows her to conduct comprehensive audits that support excellence in service delivery.
Michelle Haddon
MICHELLE HADDON
Accredited Auditor
BA (Disability), GradDip CSM
Michelle is a highly skilled auditor and disability services specialist with a Bachelor of Arts (Disability) and a Graduate Diploma in Community Services Management. With over 20 years of experience in advocacy, quality assurance, and compliance, Michelle has played a key role in governance, risk management, and service improvement. As an auditor, Michelle has extensive expertise in human rights-based service delivery, audit preparation, and continuous improvement strategies. Her ability to evaluate compliance frameworks, assess risk, and support service providers makes her a trusted expert in the field.
Mitchell Rixon
MITCHELL RIXON
Accredited Auditor
ISO 9001 LA
Mitchell is a highly experienced quality auditor and quality manager specialising in the disability sector. With over eight years in quality management, Mitchell has led complex accreditation processes for disability and mental health service providers. As a NDIS provider himself, Mitchell has lived experience navigating compliance requirements, preparing for audits, and implementing quality improvement frameworks. His strong analytical skills, attention to detail, and deep knowledge of quality assurance systems ensure service providers achieve operational excellence and regulatory compliance.
Narayan Ramchandani
NARAYAN RAMCHANDANI
MBA (InfoSys), MCom
Narayan is a highly experienced auditor and technology consultant with a strong background in IT management, business analysis, and compliance. Holding an MBA in Information Systems from the University of South Australia, Narayan has worked extensively in government, defence, and disability services. Narayan has conducted countless audits, ensuring providers meet quality and compliance standards. His expertise in stakeholder management, process improvement, and risk assessment enables him to provide strategic insights and practical solutions for service providers navigating compliance.
Raj Jattana
RAJ JATTANA
Accredited Auditor
RN, BNSc, BSc (Biochem), Cert III Aged Care
Raj is a highly skilled registered nurse and auditor with a strong clinical and compliance background. Holding a Bachelor of Nursing Science and a Bachelor of Science (Biochemistry), Raj has worked across aged care, disability, and acute healthcare settings. As an auditor and technical expert, Raj specialises in clinical assessment, compliance assessment, and quality assurance. His extensive experience in clinical leadership, patient safety, and risk management ensures that service providers maintain high standards of care and operational efficiency.
Rajika Gilhotra
RAJIKA GILHOTRA
Rajika has worked in management and senior leadership roles in the disability sector for over 20 years. With a B.Sc (Hons) in Economic Development from the London School of Economics and a Post Graduate Diploma in Special Education, she brings extensive experience in Service Delivery, Policy and Procedures development and implementation, Operational and Organisational Governance, Enterprise Risk management as well as Quality and Compliance.
Rajika has an in-depth understanding of the NDIS, having worked within the Scheme since its inception. Additionally, Rajika has a growth mindset as well as proven experience in establishing new service models under the NDIS.
With her experience in senior operational roles, Rajika brings a clear understanding of organisational and operational challenges, together with an unwavering commitment to values driven services, underpinned by client voice and collaboration, robust and transparent processes and responsible governance.
Rob Bellchambers
ROB BELLCHAMBERS
Accredited Auditor
AdvDip L&M, AdvDip Dis, GradCert Risk Mgt
Rob is a highly experienced auditor and compliance specialist with nearly 30 years in the human services sector, including 15 years in quality, risk, and compliance management. Holding a Diploma in Quality Auditing and Advanced Diplomas in Leadership, Business, and Disability, Rob has extensive expertise in risk assessment, governance, and accreditation processes. As a qualit and risk auditor, Rob has led internal and third-party audits to ensure service providers uphold regulatory and quality standards. His deep knowledge of legislation, compliance frameworks, and continuous improvement strategies makes him a trusted advisor in the sector.
Sharna Cluff
SHARNA CLUFF
Accredited Auditor
Dip Hosp Mgt, Cert IV TAE
Sharna Cluff is a dedicated and adaptable auditor and compliance specialist with a background in quality management, auditing, and business administration. With over 10 years of experience in quality assurance, continuous improvement, and compliance monitoring, Sharna works closely with service providers to enhance operational efficiency and meet industry standards. Her expertise in policy development, contract management, and audit preparation ensures thorough and insightful audits.
Stephen Van Der Lit
STEPHEN VAN DER LIT
Accredited Auditor
BAppSc (Metallurgy), MBA (Ent & Innovation)
Stephan is a highly skilled auditor and compliance expert with extensive experience in quality assurance, governance, and industry policy. Holding a Bachelor of Applied Science (Metallurgy) and a Master of Business Administration, Stephan has worked in mining, engineering, manufacturing, defence, and aerospace sectors before transitioning to the disability and human services industry. As an auditor, Stephan conducts compliance assessments and strategic audits, ensuring service providers meet and exceed regulatory requirements. His deep industry knowledge, process improvement expertise, and stakeholder engagement skills make him an invaluable resource for service providers navigating complex compliance landscapes.
Sue Stedman
SUE STEDMAN
Accredited Auditor
GradCert Bus, AdvDip ComServ, Dip DisServ Mgt, Cert IV TAE, Cert IV DisServ
Sue Stedman has over 30 years experience in supporting people with disability. Sue’s qualifications include Certificates in Disability Studies, Diploma in Disability Services Management, Advanced Diploma in Community Services Management, Graduate Certificate in Business and accredited required Auditing units.
Sue’s experience and knowledge range from direct service delivery to senior roles within Government and Disability Provider Services and has been an NDIS auditor since November 2023.
Sue has a strong commitment to improving lives of people with a disability by working to deliver high standard services and ensuring the people being supported have a strong voice about their service.
Suzanne Kelly
SUZANNE KELLY
Suzanne Kelly brings over 15 years of experience in the disability, aged care, and community services sectors, with a strong focus on the National Disability Insurance Scheme (NDIS). Her career began in direct support and progressed to leadership and auditing roles across both state-funded and NDIS-funded service environments.
Prior to the rollout of the NDIS, Suzanne worked as a Team Leader within an ADHCsupported accommodation villa model, where she led frontline teams supporting people with disability in residential settings. Following the transition to the NDIS, she worked in partnership with the National Disability Insurance Agency (NDIA) for several years through her roles as a Local Area Coordinator (LAC), Acting Team Leader, and Internal Auditor with the Uniting LAC program.
Suzanne has supported NDIS participants with access, planning, and implementation, and has provided coaching and training to staff on interpreting NDIS legislation, Practice Standards, and operational guidelines. In her internal auditing work, she led thematic reviews aligned with NDIA expectations and contributed to continuous improvement and service quality.
Suzanne holds a Diploma of Community Services, Diploma of Counselling, and a Certificate IV in Mental Health, and is a certified Lead Auditor (ISO 9001:2015 & ISO 19011:2018). Suzanne has completed the NDIS Quality and Safeguards Commission Auditor Training and ACIS 5.0 training, and is currently building her experience in third party auditing across the sector.
Grounded in hands-on service delivery and leadership, Suzanne brings a person centred, practical approach to auditing that supports providers to meet NDIS requirements while delivering meaningful, ethical services.
Tamika Waters
TAMIKA WATERS
Accredited Auditor
Registered Nurse
I am a Registered Nurse and a qualified NDIS Auditor, bringing extensive experience across acute, tertiary, and remote healthcare settings. My professional journey has been defined by a strong focus on quality management, compliance, and driving systems improvement within both the healthcare and disability sectors. I hold certification as an Auditor in Quality Management Systems and the NDIS, reflecting my commitment to upholding the highest standards in these fields.
My educational background includes a Bachelor of Nursing and a postgraduate certificate in nursing, specialising in Paediatric Honours. I am currently furthering my expertise by undertaking a master’s degree. I am dedicated to continuous professional development, actively pursuing additional certifications and training across both clinical and audit domains to ensure I remain at the forefront of best practice. I take great pride in conducting audits with integrity, empathy, and meticulous attention to detail.
My career spans a range of healthcare environments, including tertiary-level hospitals, paediatric and acute medical care, as well as remote community health. I have provided community nursing support and service delivery in regional communities within the Northern Territory. These experiences have deepened my understanding of cultural safety, inclusion, and the importance of respectful, person-centred practice.
Working closely with Australian First Nations peoples has been a privilege, allowing me to ensure that care is culturally responsive, recognises community strengths, and promotes equitable health outcomes. These partnerships have reinforced my commitment to delivering care that is both clinically sound and culturally attuned.
Integrity, empathy, and precision are at the core of my clinical and audit practice. I believe that effective audits are not just about compliance—they should drive positive and lasting improvements within organisations. My passion lies in supporting providers to deliver services that exceed regulatory standards, enhance the quality of life for clients, and embody genuine accountability and care. Through my work, I aim to bridge the gap between clinical realities and compliance frameworks, helping organisations transform standards into meaningful, measurable outcomes for the communities they serve.
Taryn Houghton
TARYN HOUGHTON
Accredited Auditor
BSc (Health Promotion), GradDip BusLaw, Mini MBA
Taryn has over two decades of dedicated experience in the aged care, community services, and mental health sectors, Taryn is a seasoned professional committed to making a positive impact in people’s lives. Armed with a Bachelor of Science in Health Promotion, a postgraduate qualification in Business Law, Lead Auditor certification, NDIS Approved Quality Auditor, Australian Community Industry Alliance (ACIA) Auditor, and a Mental Health First Aid facilitator, Taryn possesses a unique skill set that reflects her diverse expertise.
Taryn’s professional journey is marked by a deep understanding and appreciation for cultural diversity, evident in her Noongar and Yawuru cultural awareness. Her passion lies in empowering participants to lead their best lives and providing steadfast support to organizations in achieving this goal.
Prior to commencing auditing in 2023 Taryn was the General Manager and Specialist Support Coordinator of a NDIS provider in Western Australia, Taryn oversaw legal compliance, quality assurance, governance, systems, operational processes, and manages a small caseload of Support Coordination participants. Her executive leadership extends across Statewide Mental Health and NDIS providers, where she worked closely with communities spanning the Kimberley, MidWest, Gascoyne, Pilbara, Goldfields, Great Southern, and the Perth Metropolitan area.
Taryn’s leadership is not confined to the boardroom; she has chaired First Nations Reference Groups and played a pivotal role in the development of Reconciliation Action Plans. Prior to her executive roles, Taryn contributed to WA Sexual Health services, Curtin University, and Edith Cowan University, engaging in social research. She also served as a physiotherapy assistant in an aged care provider.
Her collaborative approach extends to working alongside First Nations communities throughout Western Australia, where she has become an integral part of positive change and community development. Taryn’s unwavering commitment to enhancing the lives of individuals and fostering community well-being sets her apart as a leader in the field. As a NDIS auditor Taryn specialises in Core module, Module 2, Module 2a, Module 3, Module 4 and Module 5. Within the ACIS Standards Taryn is approved to audit standards 1, 2, 4,5, 7, 8, and 9.
Yavin Grewal
YAVIN GREWAL
Accredited Auditor
MSW, MBA, GradCert Grief & Trauma Counselling, DipQM, Cert IV MH & Dis
Yavin Grewal is a highly experienced auditor, social worker and mental health specialist, with over a decade of experience in child protection, mental health, and disability services. Holding a Master’s in Social Work, an MBA, and a Graduate Certificate in Grief and Trauma Counselling, Yavin has worked in crisis intervention, case management, and quality compliance roles. His strong background in compliance, risk management, and stakeholder engagement allows him to conduct thorough and insightful audits that support quality improvement and best practices. His hands-on experience in disability support, trauma-informed care, and mental health services, along with his deep understanding of governance and compliance frameworks, makes him a valuable asset in ensuring service excellence and regulatory adherence.
Yibo Shan
YIBO SHAN
Accredited Auditor
MPA, DipCommServ
Yibo is a highly experienced auditor and compliance specialist with a strong background in accounting, business operations, and community services. Holding a Master of Professional Accounting from Monash University and a Diploma of Community Services, Yibo has worked extensively in financial management, compliance, and operational leadership. As a Lead Auditor and NDIS compliance specialist, Yibo has led quality assurance initiatives, strategic planning, and internal audits to ensure regulatory adherence and continuous improvement. Her expertise in governance, stakeholder engagement, and risk management allows him to provide practical and strategic insights to service providers navigating compliance frameworks. Her commitment to service quality, financial transparency, and process optimisation makes him a valuable asset in the auditing and compliance sector.
