About Us
Our Misson
Our mission is to set the standard for compliance auditing within the industry, elevating the quality of community services for people through a collaborative and comprehensive approach to compliance.
We are dedicated to aiding the human services sector in its growth and development, ultimately enhancing the standards of support provided by those who serve the most vulnerable members of our society.
Our commitment to excellence is guided by our core values:
Excellence
We maintain the highest standard by investing in our auditors and implementing rigorous hiring practices. This commitment ensures that we consistently deliver exceptional service.
Collaboration
Our clients are at the centre of everything we do. We collaborate closely with them, simplifying processes, providing proactive support before audits, and offering round-the-clock assistance to address any queries or concerns.
Integrity
We uphold integrity by setting industry standards through honesty, openness, and respect. Our transparent approach fosters trust with our clients, ensuring fairness and respect in all interactions.
Excellence
We are continuously investing in our auditors and use stringent hiring requirements to ensure we provide the highest standard.
Collaboration
We work in collaboration with our clients. Our priority is to support them through every step of the process. We make things simple, help prepare them in advance of the audit and we are available at any time to answer questions.
Integrity
Raising the standards in the industry. We operate an honest and open environment and treat clients with respect and fairness.
Meet the Team
Admin Team
Emma Healey
EMMA HEALEY
Director / General Manager
LLB(Hons) News
After qualifying in Law in the 1990s, Emma transitioned into Healthcare Management. Having managed numerous GP surgeries, managed clinical services with GP Commissioning groups, and provided contract consultancy services to the Department of Health and NHS University, she joined Community Audits Australia in 2020. Emma has successfully completed the NDIS Auditors course and enjoys the complexities and challenges of her role on a daily basis, with her greatest passion being to help Providers through their audit journey.
Bernard McNair
BERNARD MCNAIR
Clinical Quality Manager | Director
RN, BNursing, GradDipNM, FRCNA
Bernard is an experienced General Nurse, Mental Health Nurse, and holds a Graduate Diploma in Nursing Management. Bernard holds current Nursing Registration. Bernard has held several senior positions including Group Manager, Operations Manager, Clinical Adviser, and Director of Nursing in both public and private sectors.
From 2004 to 2016 Bernard was the co-owner of a disability and community services provider with operations from Canberra to Townsville.
Bernard holds the following fellowships/memberships: Australian and New Zealand College of Mental Health Nurses, New South Wales College of Nursing, Institute of Nursing Administrators of NSW and ACT, and the Royal College of Nursing Australia.
Bernard has also held several Board Memberships including NISAD, SANE Australia, and the National Mental Health Council Australia. From 2016 to 2018 Bernard was Director of a not- for- profit mental health and disability service that offered services all along the Eastern seaboard of Australia.
Bernard is the Principal of Bernard McNair Consulting Services-an independent consulting service that focuses on the provision of disability services, community services, mental health services and certification across the community sector.
Bernard is an Expert Reviewer certified by the Health Care Complaints Commission, Management Systems Auditing, Quality Management Systems, and Leading Management Systems Audit Teams by SAI Global. Bernard has completed the NDIS Quality and Safeguards Commission’s auditor training on requirements of the National Disability Insurance Scheme Guidelines 2018 in addition to completing requirements for auditing the Queensland Human Services Quality Framework (HSQF).
Hayley Clark
Hayley Clark
HAYLEY CLARK
Admin Assistant
Hayley has over 13 years’ experience within the Real Estate Industry, from Property Manager’s Assistant through to Office Manager and everything in between. She has worked in many different locations and with different demographics throughout Australia due to her husband’s job in the RAAF.
After some time off on maternity leave, Hayley realised she wanted to do more to help and felt that the health industry was the way forward, and she decided to study again. She is currently undertaking her Bachelor of Health Science to find her way in the “Health World” and help her decide on which avenue she will take. She has an interest in neurology and oncology along with occupational therapy. Her studies will provide depth and understanding in her role within CAA.
Esteban Luengo
ESTEBAN LUENGO
Admin Assistant
My name is Esteban Luengo, and I began my career in 2012 at Sanytrans, where I served as a Transportation Manager, managing a team of transportation professionals, and notably, I played a key role in overseeing the transportation and logistics operations for the world’s largest copper producer, CODELCO, on the Chuquicamata mine project in Chile.
After moving to Australia, I transitioned into the hospitality industry and in May 2021, I was part of the exceptional dining experience at Rockpool Bar and Grill Sydney, ranked the eighth-best steak restaurant in the world.
In January 2022, I joined Apple as a Sales Specialist, where I was responsible for delivering exceptional customer experiences. At Apple, I learned the importance of putting the customer first, delivering unparalleled service, and being part of a team dedicated to making a positive impact.
Currently, I am working as a Marketing and Customer Relations Officer at CAA and in this role, I am responsible for the company’s social media presence, marketing materials, market share development, creating and fostering effective customer and auditor relationships, communicating effectively and achieving results.
In all my endeavours, I am driven by a passion for achieving excellence and delivering exceptional customer service. I am excited to continue growing and developing the success of the team at Community Audits Australia.
Berre Birkandan
BERRE BIRKANDAN
Customer Relations Officer
Berre started her career within the banking industry, completed her studies in an Advanced Diploma in Banking and Finance, and worked with Commonwealth Bank of Australia, in the customer service sector for 13 years.
After an extended career break to have and raise her family, Berre was very eager to return to the workforce and commenced with Community Audits Australia in February 2023 in a customer relations role which is her passion.
Berre strives to help people achieve their goals and has a passion for learning and further developing her skills.
Peta Miller
PETA MILLER
Peta prides herself on respectfully and honestly engaging with each and every person she works with and hopes to be part of positive change through all connections she makes. She works within a strengths-based and collaborative approach and has an unwavering commitment to being a positive change agent within community organisations and care services.
Peta is passionate about delivering high level certification audit services enabling organisations to obtain knowledge and benefits from their system certification. She has an extensive background in child development and trauma informed care and over 20 years industry experience in child protection, out of home care and disability services at all levels from on the ground to executive management and business development.
Peta is passionate about prevention and early intervention for vulnerable people and also works as an independent assessor who ensures permanency options for children in out-of-home care at a national level and as an Operations Manager for a national child protection related service which involves assessment and consultancy; staff development and mentoring, coaching and delivering training.
Peta is a Lead assessor for NDIS, HSS, HSQF, NSDS and ISO 9001, and other qualifications she holds include a Bachelor of Social Work; Diploma in Quality Auditing; Certificate IV in Training and Assessment; and membership of AASW.
Audit Team
Evelyn Clinton
EVELYN CLINTON
Evelyn holds a Master’s degree in Health Services Management and Diplomas in Work Health and Safety, Business, Business Management and Business Marketing.
Evelyn’s working career includes her service as a Queensland Ambulance Officer and working roles within Pharmacy, in both dispensary and home care. She has managed multiple Retirement Villages and Home Care services for various providers and has worked in aged care in Human Services, WHS and Training management roles.
Evelyn co-owns a Registered Training Organisation and is a qualified Trainer Assessor across various disciplines including the health and WHS sectors.
Evelyn has served on the Mackay District Health Council (3-year term) and is an ambassador for the Prostate Cancer Foundation of Australia (PCFA).
Skills include Certificate III in Individual Support and Certificate IV in Disability. TAE40116 – Certificate IV in Training and Assessment, Diploma in Work Health and Safety, and JP (Qual).
Agata Coombs
AGATA COOMBS
As an overseas trained nurse Agata practiced both in Poland and the United Kingdom. In 2010 she earned her master’s degree in nursing from the Medical University of Silesia, Poland. In her time as a nurse she worked in many areas, including aged care, anaesthesia, intensive care and operating theatres.
Her varied educational achievements include studying business and management at Mercury Colleges in Sydney graduating with Diploma of Management in 2014. This degree has given Agata a valuable understanding of business and how they operate within the NDIS framework.
In July 2023 she completed Lead Auditor Quality Management System course and NDIS Quality and Safeguards Commission’s Auditor Training and has since been employed by Chris Coombs Consulting. She has developed and honed her understanding of the different aspects of the NDIS standards through numerous verifications and the continual training that she has undertaken.
Ben Coombs
BEN COOMBS
Ben’s training includes B.A. Acting for Stage and Screen, TEFL Introductory Certificate, ISO 9001 2015, ACIS 2023 Auditor training, NDIS Auditor training 2023 and various other short courses like Food Handling, Food Safety Supervisor, Mental Health First Aider, White Card clearance among others.
Ben is a Quality Management System auditor with a varied work history and has worked across many different fields from working with children as a Theatre in Education performer across Australia and Italy, teaching English in Poland, to being a mixologist/venue manager in a busy London theatrical space. Always seeking a new challenge Ben became qualified to audit the NDIS and ACIS standards in 2023 attaining Lead Auditor certification.
He holds a current Working With Children Check and has been gaining experience and knowledge by working with Chris Coombs Consulting since 2023.
Christine Coombs
CHRISTINE COOMBS
RN, BNursing, GradDipNM, FRCNA
Chris’ experience as a Senior Manager and Director of Nursing and Midwifery has encompassed three distinct settings: a small hospital, a large base hospital and significant periods of secondments as District Director of Nursing, Executive Support to the Area Director of Nursing, General Manager of a service and Area Director of Nursing and now a consultant to health services. Within these settings, Chris has worked with and managed a variety of services and service providers during a period of unprecedented change.
Chris is very much aware of the differing cultures and needs of service providers and organisations during both turbulent and stable times. She has a good understanding of the interface between health and the community it services As a Health, Disability, Aged Care and Management Consultant, Chris brings many years of industry experience to the market. In the last eight years she has entered the auditing world and brings a wealth of experience to meet the requirements of a Lead Auditor.
Julie Dorans
JULIE DORANS
BEd(Primary), BEd(Secondary), GradDipEd(Inclusive Support), Cert IV (Training and Assessment).
Julie Dorans gained her professional qualifications as a Teacher Infants/ Primary from the University of Wollongong in 1981. Julie also has a Bachelor of Education and Graduate Diploma of Special Education gained through study at Wollongong University and Charles Sturt University respectively. Julie also has Training and Assessment certification and has qualifications in Management, Person Centred Training, Motivational Interviewing, Project Management and Counselling.
Julie moved into the area of disability services after teaching and has extensive experience in the government and non- government sectors in various roles including Manager, Casework Consultant, Case Manager and Support Co Ordinator.
Julie has worked across government agencies including ADHC and FACS (DOCS) as a Disability Consultant in the lead up to the roll out of the NDIS in NSW.
Julie completed training for ADHC staff in her role as Casework Consultant and worked across the sector identifying gaps in disability services and developing and implementing Early Intervention projects with government and non government partners.
Julie has come to auditing in 2018 and is trained in Health and Disability Standards in 2017, HSQF and ACIS in 2018 and also completed the new NDIS Quality and Safeguards Commission Auditor training in July 2018.
Julie lives in Gerroa on the beautiful south coast of NSW and has lived on the coast since attending university.
Debbie Fairburn
DEBBIE FAIRBURN
RN, BNursing, BEd(Training and Adult Education)
Debbie progressed to developing, coordinating, and implementing an aged care and community training programme for a large residential and community care organisation in Queensland. Debbie moved to New Zealand in 2008 and worked in human resource management and quality advisory roles for a rest home and hospital in Auckland, as well as a providing inpatient and community palliative care as a casual registered nurse. Debbie continues to maintain her clinical skills and knowledge through ongoing education and professional development to maintain her nursing practicing certificate.
Debbie is experienced in auditing health, community, NDIS 2018, ISO 9001: 2015 standards, ACIS 2018 and has also completed the new Australian Community Industry Standards 4.0 in January 2022. Debbie has been auditing various quality standard across Australia and New Zealand since June 2010.
Throughout her nursing and auditing career, Debbie has developed and implemented quality systems for aged care and community organisations. Debbie moved back to live in Australia in January 2018 and now lives on the traditional lands of the Boon Wurrung/ (Bunurong) people of the South-Eastern Kulin Nation.
Kathy Ferguson
KATHY FERGUSON
RN, BNursing, GradDipHSM
Kathy Ferguson is a Registered General Nurse with a current practicing certificate and holds a Graduate Diploma in Health Service Management. Kathy has 40 years’ experience working in the NSW public health system and retired from full time work in 2017.
During her career Kathy worked in both acute and community health sectors in clinical and senior executive management roles.
Kathy has extensive experience and knowledge in compliance; quality and safety; policy development; governance; risk management; strategic and operational planning; and system and process development to improve outcomes for individuals and the community.
Kathy holds qualifications in auditing and has completed the NDIS Quality and Safeguards Commission Auditor and NSQHS Standards (2ND Edition) Assessor Orientation Courses. Kathy has been auditing disability services since 2018.
Sheila Frater
SHEILA FRATER
BNursing, DipAppSc, AdvDipCSM, AdvDipWHS, CertGovernance
A Lead Auditor since 2017, Sheila is a qualified health and disability services auditor (NZQA Standard 8086) of six years and was a member of the NDIS Audit Pilot Team. Currently Sheila is accredited to assess organisational performance against:
- National Disability Insurance Scheme Practice Standards 2018
- Australian Community Industry Standards (ACIS 2018)
Sheila has a lifetime career in both nursing and disability sectors and is a graduate of the University of Wollongong (B. Nursing, Dip. Applied Science) with additional undergraduate qualifications (Adv. Dip. Community Services Management, Adv. Dip. Work Health and Safety, Cert. Governance).
Maintaining her clinical skills working in both public and private hospitals, Sheila has, since 1985 focussed on her work with people who have a disability and seek care and support, with experience and special interest in people who have complex health / behaviour support needs. Disability positions have included clinical, line and executive management roles in specialist disability accommodation, community support services and quality performance.
Sheila has served as director on disability organisation and peak body Boards and as an independent professional representative on a peak body risk and audit committee. As a consultant, Sheila assists community organisations to build quality management systems and assess their readiness to meet Quality Standards and conducts independent incident investigations.
Kolade Giwa
KOLADE GIWA
MD, MPH
Kolade is a Public Health and Program Management Specialist with a Master’s Degree in Public Health from the University of Manchester (UK) and over 20 years demonstrated progressive Program management, Audit, Enterprise risk management and Corporate Governance experience in both the public and private (including not for profit organisations) sectors.
As part of his professional development, Kolade has attended certificate courses in Leadership, Audit, Quality Management Systems, Enterprise Risk Management, Corporate and Clinical Governance.
Kolade has a good understanding of the National Disability Insurance Scheme (NDIS) and worked with 2 NDIS service providers over a 5year period both at Operational and Assurance levels providing practice uplift support including the development of simplified process flow diagrams for key processes, development training guides, facilitation of capacity building sessions and conducting internal audits of the Disability, Aged Care, Mental Health, Children,
Youth and Family programmes, all with good quality outcomes and Audit Ready Always status.
Prior to Kolade’s NDIS experience, he spent over 10years working with an American NGO – Family Health International (FHI360) and the National Agency for the Control of AIDS (NACA) where he managed multiple donor funded health portfolios providing treatment and psychosocial services to over 100,000 persons living with HIV/AIDS, Tuberculosis and Malaria.
Kolade is the Director of a best practice management advisory company – Potter’s Touch Pty Ltd based in Darwin Australia.
Daria Hashemizadeh
DARIA HASHEMIZADEH
Daria holds a Masters degree in Organisational and Life Coaching from the University of Sydney and an undergraduate degree in Psychology. For the last 15 years, using her coaching skills in the social sector has always been a focus of her, ensuring that people are supported to achieve the goals that they set for themselves.
Daria has worked in large organisations in the disability sector, setting a focus on ensuring that client experience, quality services, and values driven practices are at the core of organisational decision making and strategy. She has a thorough understanding of the NDIS, having worked within the system since the introduction of the trial sides.
Her skills and knowledge are in education and training, business development, and the implementation of processes and structures.
Jim Holland
JIM HOLLAND
BSocSc
Jim is an experienced auditor with an impressive background in management and service provision stemming over fifty years. Jim holds a Bachelor of Social Science and is passionate about supporting human rights for all.
For much of his career Jim has worked in the social welfare and health sectors where he enjoyed a diversity of challenges. His experience includes working with young offenders, adolescents at risk, people living with a disability or mental health issue and drug and alcohol addiction. For the past twenty or more years Jim has lived and worked in the Northern Territory where he established an integrated support service for Child Protection, aged, disability and mental health.
Following this Jim was the Regional Coordinator for Family and Children’s Services in Central Australia. Later he was appointed as the Director of Anglicare NT in Central Australia. During this period Jim provided a number of support services in Alice Springs for people living with a disability and mental health issues and worked with the SA Government to set up services in two far North SA Communities dealing with volatile substance abuse.
Today, Jim is the Principal of his own consultancy business, an auditor, and an appointed Community Visitor under the NT Mental Health Act and the NT Disability Services Act.
Taryn Houghton
TARYN HOUGHTON
Taryn has over two decades of dedicated experience in the aged care, community services, and mental health sectors, Taryn is a seasoned professional committed to making a positive impact in people’s lives. Armed with a Bachelor of Science in Health Promotion, a postgraduate qualification in Business Law, Lead Auditor certification, and a role as a Mental Health First Aid facilitator, Taryn possesses a unique skill set that reflects her diverse expertise.
Taryn’s professional journey is marked by a deep understanding and appreciation for cultural diversity, evident in her Noongar and Yawuru cultural awareness. Her passion lies in empowering participants to lead their best lives and providing steadfast support to organizations in achieving this goal.
Currently serving as the General Manager and Specialist Support Coordinator at an NDIS provider in Western Australia, Taryn oversees legal compliance, quality assurance, governance, systems, operational processes, and manages a small caseload of Coordination Participants. Her executive leadership extends across Statewide Mental Health and NDIS providers, where she worked closely with communities spanning the Kimberley, MidWest, Gascoyne, Pilbara, Goldfields, Great Southern, and the Perth Metropolitan area.
Taryn’s leadership is not confined to the boardroom; she has chaired First Nations Reference Groups and played a pivotal role in the development of Reconciliation Action Plans. Prior to her executive roles, Taryn contributed to WA Sexual Health services, Curtin University, and Edith Cowan University, engaging in social research. She also served as a physiotherapy assistant in an aged care provider.
Specializing in NDIS Core providers, Support Coordination, and Specialist Support Coordination, Taryn is recognized as an Implementing Provider of Restrictive Practices in WA. Her collaborative approach extends to working alongside First Nations communities throughout Western Australia, where she has become an integral part of positive change and community development. Taryn’s unwavering commitment to enhancing the lives of individuals and fostering community well-being sets her apart as a leader in the field.
Jessica Jackson
JESSICA JACKSON
Jessica attained her Quality Assessor registration through the Aged Care Quality and Safety Commission, has completed the approved quality auditor training for NDIS and achieved a Diploma in Quality auditing.
Jessica has worked in healthcare for both the non-for-profit and for-profit sectors for over 12 years. Through roles held at both management and executive levels, Jessica was accountable to lead the efficient and effective management of the organisations operations including harnessing service quality, safety and risk management systems and processes. In launching Jessica Jackson Consulting in 2021, Jessica has focused on the provision of consultancy in both Human Resources and Quality to the Aged and Disability sectors including the completion of audits.
Anthony Jaeger
ANTHONY JAEGER
BSc(Psychology), MMT(Community)
Antony has worked in management and leadership roles in the disability sector, across non profit and government for over 20 years.
Currently Antony is accredited to assess organisational performance against:
National Disability Insurance Scheme Practice Standards 2018, Australian Community Industry Standards (ACIS V4.0 2021)
Starting in direct support, then moving into management, service delivery, policy and then into the quality arena, he brings an in depth understanding of the disability sector, experience providing individualised support and meeting client outcomes, and navigating the breadth of organisational compliance and audit requirements. Antony has comprehensive experience in Behaviour Intervention Support, leading a team of clinicians, and implementing client focused BIS programs.
He was part of the development of individualised and self managed funding models pre-NDIS, then worked on the LAC rollout of the NDIS in NSW. He was also the lead project manager for NDIS transition for a large nonprofit from State based funding to the NDIS.
With a background and Masters qualifications in Community Management, he brings an understanding of both the organisational challenges and opportunities, and the requirements of government and audit standards to demonstrate real outcomes for people being supported.
As a collaborative and solution focused consultant, he works with a community organisation to embed quality systems and improve client focus.
Kelli Mason
KELLI MASON
Kelli holds a Diploma in Human Resources, Leadership & Management and Auditing.
For the last 10 years Kelli has been in Senior Management roles and is also a partner in a large NDIS Registered organisation.
Kelli has extensive experience and knowledge in Human Resources, Quality & Compliance, Safety & Risk Management, Policy/Procedures, Governance, Risk management, Operational planning and also Support Work.
Kelli has worked in many industries – Banking, Engineering, Distribution, Manufacturing, Community Services and the NDIS.
Kerrie McLean
KERRIE MCLEAN
Kerrie has worked at a school for students ages K-12 with significant intellectual and/or physical disabilities for over 30 years and is competent using alternative communication systems such as PODD, Proloquo2go and Key Word Signing.
She has seen the changes the introduction of the NDIS has brought about to improve the quality of lives for the children and their families by allowing them better, and for some access for the first time, to the services of allied health professionals, and how their services were able to be integrated into their school life as well as at home.
Kerrie decided that she would like to help these children and adults with a disability to find and utilise the services they need through the NDIS and started studying and completed her Lead Auditor Quality Managements training ISO 9001 in March of 2021, NDIS Approved Quality Auditor Training in August 2021 and more recently attended the ACIS 4.0 Auditor Training in December 2021.
While 2021 was a very busy year with all of this study Kerrie is now looking forward to an equally busy future with CAA assisting NDIS providers to help participants gain maximum benefit from their NDIS Plans.
Fiona Montgomery
FIONA MONTGOMERY
RN
Fiona is a Registered Comprehensive Nurse (Ahpra). She holds a Postgraduate Certificate in Early Childhood and Promotion of Family and Community Health. She has held senior management roles including Regional Manager, Facility Manager and Program Manager.
Fiona has worked as Facility Manager in an aged care residential facility in Perth; and as a Program Manager for a disability and rehabilitation service in Perth. She has worked as a Clinical Nurse Consultant and Clinical Auditor within mental health and addiction services in New Zealand. She has held the role of Regional Manager and child health nurse for Whānau Āwhina Plunket, (a child and family community health service) in New Zealand.
Fiona is a Lead Auditor and reviewer and has been auditing since 2018. She has completed auditor training for the National Disability Insurance Scheme (NDIS), ACIS, ISO 9001:2015 and 2018, HSQF and Healthcare Auditing Qualifications in Management Systems Auditing.
Ken Moore
KEN MOORE
BArts, MHP
Ken holds a Bachelor of Arts Degree and a Masters Degree in Health Planning. Ken has held a number of positions in the Healthcare and Employment Sectors including General Manager, Operations Manager, Area Manager, Services Manager, Group Manager.
Ken has also worked within the Public Hospital Sector in a number of positions including General Services Manager, Project Manager, Executive Officer/Manager. Ken holds qualifications in Management Systems Auditing, Quality Management Systems, and Leading Management Systems Auditing Teams. Ken has undertaken the NDIS Quality Auditors Training
Danielle Northey
DANIELLE NORTHEY
BEd, PostGradBEd(Special Education)
Danielle is a qualified disability services auditor (ISO 9001 QMS), she is accredited to assess organisational performance against the National Disability Insurance Scheme Practice Standards 2018.
As a Special Education teacher for 25 years with the Department of Education, Danielle has a Bachelor of Education and a Post Graduate Bachelor of Special Education. She has extensive experience teaching, working with and supporting students with significant disability and their families , with specific interest and experience with autism, mental health and behaviour support needs.
Over the last 17 years, Danielle has specialised as a Transition Support Teacher, supporting students with disability, their families/carers and their teachers, to create goals and transition plans and connect to external supports. Danielle initiated and coordinated the Links For Life Disability Expo in Tamworth for 12 years.
She has sat on the Disability Advisory Working Group for Tamworth Regional Council for the past 5 years and is currently sitting on the Master of Disability Practice Course Advisory Board for the University of New England.
Dennis Pfitzner
DENNIS PFITZNER
Dennis holds a degree in Marketing/Communications and held numerous senior management and consulting roles in Marketing and Organisational Development, overseas and in Australia. His main experience is in international retail and healthcare, in both, the private and the public service.
Dennis is a skilled and certified facilitator and passionate about developing organisations with a diverse workforce and disciplines. He is the owner of HEADLANDS Integrated Performance Design, a business consultancy service that is specialised on process design and alignment, people management and communication.
Dennis is a certified Lead Auditor Quality Management Systems, a certified Auditor – NDIS Quality and Safeguards Commission and the Australian Community Industry Standards.
Sue Stedman
SUE STEDMAN
Sue holds a Certificate 4 in Disability Service Studies, a Certificate 4 in Training and Assessment, a Diploma in Disability Services Management Studies, and a Graduate Certificate in Business. She acquired her AQA certificate in November 2021.
Sue Stedman has 30 years’ experience in supporting people with disability. Sue has held senior roles within Government and Disability Provider Services. Sue has a strong commitment to improving lives of people with a disability by working to deliver high standard services and ensuring the people being supported have a strong voice about their service.
Tatum Steers
TATUM STEERS
Diploma in Quality Auditing, NDIS Approved Quality Auditors Course, Bachelor of Commerce (Marketing and Human Resources) – Monash University
Experienced Quality, Risk and Compliance Manager with a demonstrated history of working in the healthcare and not-for-profit sectors for over 15 years.
Tatum has previously worked within Service Delivery and as Operations Manager for aged/disability service providers supporting participants throughout the east coast of Australia.
In addition to working as an auditor, Tatum currently serves as a Board member for the Australian Community Industry Alliance (ACIA) and is a Co-founder at Hirey – an online job advertising platform built specifically for the aged and disability sectors.
Annette Symes
ANNETTE SYMES
RN, BHSc(Nursing), MNMBA
Annette is a Registered Nurse with a Bachelor of Health Science (Nursing) who has worked in a number of senior executive positions in the Hospital and Healthcare sectors in Australia.
Annette has held various Executive Director, Chief Executive, and General Manager Roles within these sectors. Most recently as Executive Director Nursing, Midwifery and Aboriginal Health and previously as Executive Director Nursing and Midwifery, Northern NSW Local Health District.
Annette is currently the owner of Health Management Matters-a consultancy service relating to health services review, service assessment and planning, auditing, investigations, and mentoring. Annette is a certified Lead Auditor-Quality Management Systems, a certified Auditor-NDIS Quality and Safeguards Commission, a Registered Nurse, Member of the Nursing and Midwifery Board of Australia, and has held positions on various high-level strategic groups including Audit Committee, Board Membership, and Co-Chair’s.
Susan Walker
SUSAN WALKER
Bachelor of Nursing, Graduate Diploma of Midwifery, Nurse Immunizer, Diploma of Auditing, Diploma of Leadership & Management, Diploma of Business, Certificate 4 TAE, Advanced first aid & Advance life Support, NDIS, NSQHS ASICS & ACQSC Certification
With more than 27 years working in Health covering both metropolitan and rural based health services, I have developed exceptional clinical skills in all areas from acute care, as a Registered Nurse, Midwife, Clinical Nurse Midwife Specialist, Nurse & Clinical Educator roles including Team leader & Management. I have worked in both education and teaching for over 10 years focusing on hospital-based education, aged care & disability nursing for NSW HEALTH, Tafe NSW, and Registered training organisations.
These experiences saw me identify my genuine desire to contribute to health education, compliance, and accreditation. My risk management mindset was developed further as I worked on projects that required data analysis and research skills and delivered evidence-based quality improvement activities requiring in-depth knowledge of the National Safety and Quality Health Service Standards. This, in tandem with my nursing and midwifery experience allows me to evaluate and assess the efficiency and compliance of workplace processes.
As an experienced health care provider, I have well developed knowledge of the Accreditation process, as well as demonstrated compliance-based critical thinking, integrity, and a high level of attention to detail. These qualities, combined with my exceptional interpersonal and communication skills demonstrate my ability to deliver strong technical report writing, recording clinical notes, accreditation reporting, student assessments and content development and delivery.
