A quality audit is an independent assessment to ensure your organisation meets industry standards and regulatory requirements. It identifies areas for improvement, compliance risks, and best practices to enhance service delivery.

Audit costs vary based on:

• Type of audit (NDIS, ACIS, ISO, ASES, etc.)
• Size and complexity of your organisation
• Number of staff, locations, and services offered

For a free custom quote, contact us with details of your audit scope.

While auditors must remain independent, we can guide you on what is required and provide opportunities for improvement. However, we do not develop policies or procedures on your behalf.

Auditors are selected based on experience, industry knowledge, and compliance expertise. At Assured Auditing, all auditors have 5+ years of experience and are Australian based.

When booking your audit, we match you with a qualified auditor familiar with your sector. Where possible, we always ensure to use local auditors to reduce travel costs.

• Stage 1: A desktop review of your policies and procedures, conducted remotely.
• Stage 2: An on-site assessment, where auditors review how your organization implements policies, interview staff, and assess participant safety and service quality.
• Preparation: Ensure your documentation is complete, staff are aware of compliance requirements, and service delivery meets NDIS Practice Standards and Quality Indicators.

Once Stage 2 is completed, the auditors submit their report to the office. It then undergoes a technical review by an independent auditor, followed by formatting and finalisation. You will receive a copy of your audit report to proofread and ask any questions. Our decision-making committee then reviews the report and makes a final decision. The audit report is then submitted to the respective scheme owner (e.g., NDIS Commission, ACIA).

Please note: For NDIS audits, our audit decision is only a recommendation. The NDIS Commission reviews your application alongside the audit report we produce and makes the final decision regarding your registration.

If you are certified, you will have a midterm audit approximately 18 months after your initial certification audit. However, in some cases, the scheme owner may request additional audits, known as an Out-of-Cycle (OOC) Audit.

Please note: For NDIS audits, your initial certification date is the date you receive confirmation from the NDIS Commission that you have been registered. This is separate from the date on which we submit our recommendation to the NDIS Commission.

Ensure policies and procedures remain up to date, staff are aware of compliance requirements, and all records (incident reports, complaints, training logs, etc.) are well-maintained.

Yes, you are not required to stay with the same audit provider. You can choose a different auditor for your midterm or renewal audit, as long as they are approved by the scheme owner for the standard you need to be audited against.