Our Services

National Disability Insurance Scheme (NDIS) Auditing

For NDIS providers seeking or maintaining registration with the NDIS Commission. These audits ensure compliance with the NDIS Practice Standards and Quality and supports high-quality service delivery.

NDIS Verification Audit

  • Who Needs It? Small, low-risk NDIS providers delivering only lower-risk supports (e.g., therapeutic supports, plan management).
  • What It Entails? A desktop review of policies, procedures, and documentation. No site visits or interviews required.
  • When? Every three years for renewal.
  • Where? Conducted remotely via document submission and online review.
  • How? Auditors assess submitted evidence against NDIS Practice Standards, ensuring compliance.

NDIS Certification Audit

  • Who Needs It? Providers delivering higher-risk or direct support services (e.g., personal care, accommodation support).
  • What It Entails? A two-stage process involving a desktop review (Stage 1) and on-site assessment (Stage 2), including interviews with staff and participants.
  • When? Every three years for renewal.
  • Where? Combination of remote document review and on-site assessment at provider locations.
  • How? Auditors assess policies, procedures, and operations to ensure compliance with NDIS Practice Standards.

NDIS Midterm Audit

  • Who Needs It? Providers holding NDIS Certification (not Verification).
  • What It Entails? A partial audit focusing on key areas like complaints management, incident reporting, and worker screening.
  • When? Conducted 18 months into a provider’s three-year certification cycle.
  • Where? Can be remote or on-site, based on NDIS Commission directives.
  • How? Auditors review compliance with core NDIS standards and recommend improvements.

NDIS Out of Cycle Variation Audit

  • Who Needs It? NDIS providers who require audits outside of the audit schedule. This may be due to conditions imposed by the NDIS Commission on a provider’s registration or when requesting to add or remove service scope.
  • What It Entails? A focused audit assessing specific compliance, such as provider governance, participant safety, or service quality.
  • When? As required by the NDIS Commission.
  • Where? Can be remote or on-site, based on NDIS Commission directives.
  • How? Tailored audit addressing specific compliance concerns, with corrective action plans if needed.

Australian Community Industry Standard (ACIS) Auditing

For community service providers wanting to certify their organisation to delivery services to clients outside of the aged care or NDIS framework. This audit ensures compliance with ACIS standards, promoting high-quality service delivery for community-based support.

In NSW, providers delivering services for icare-funded clients must be ACIS certified.

In TAS, providers delivering services for MAIB-funded clients must be ACIS certified.

ACIS Certification Audit

  • Who Needs It? Community service providers seeking ACIS certification
  • What It Entails? A two-stage process involving a desktop review (Stage 1) and on-site assessment (Stage 2), including interviews with staff and participants.
  • When? Every three years for renewal
  • Where? Can be on-site or hybrid, based on ACIA directives
  • How? Auditors evaluate documentation, staff practices, and service quality

ACIS Surveillance Audit

  • Who Needs It? Organisations with existing ACIS certification
  • What It Entails? A mid-cycle audit ensuring ongoing compliance
  • When? 18 months after certification
  • Where? Can be on-site or hybrid, based on ACIA directives
  • How? Auditors review key compliance areas and recommend improvements

Internation Standards Organisation (ISO) Auditing

For organisations seeking to improve quality management and obtain ISO certification. This audit demonstrates commitment to quality, efficiency, and continuous improvement

ISO 9001:2015 Audit (Quality Management Systems)

  • Who Needs It? Any business wanting to certify their quality management system (common in healthcare, manufacturing, and service industries).
  • What It Entails? A comprehensive audit evaluating processes, risk management, and customer satisfaction.
  • When? Certification cycle of three years with annual surveillance audits.
  • Where? Conducted on-site, with remote reviews for documentation.
  • How? Auditors assess policies, risk management, and operational processes to ensure efficiency and compliance with ISO 9001:2015 standards.

Australian Service Excellence Standards (ASES) Assessments

For community service organisations seeking recognition for service quality and continuous improvement. These assessments help organisations build strong governance, operational efficiency, and service quality.

ASES Certificate Level

  • Who Needs It? Small to medium community service organisations seeking entry-level accreditation.
  • What It Entails? A foundational assessment of policies, governance, and service delivery.
  • When? Every three years.
  • Where? Conducted remotely or on-site, depending on the organisation’s size and complexity.
  • How? Auditors assess compliance with ASES principles and recommend improvements.

ASES Award Level

  • Who Needs It? Organisations that have already achieved Certificate Level and want to demonstrate higher excellence.
  • What It Entails? A comprehensive review of leadership, innovation, and service excellence.
  • When? Every three years, following Certificate Level accreditation.
  • Where? Conducted on-site to assess operations firsthand.
  • How? Auditors engage with leadership teams, review service impact, and verify continuous improvement efforts.